My Patch woes. ETA: Patch is back!

[summersmama]

I ordered Patch from Little Tikes.com, I've never once seen him in a store here. He came to us defected, covered with black spots. MGA has the CRAZIEST return policy. You can't exchange/return directly with the place you ordered the doll from, you have to do it through MGA only. Anyways, they wanted me to pay to return it all the way from MA to CA, that would have been like $15 in the original packaging, on top of the $11 original shipping = $26 (in shipping alone) or a whole nother doll. So after many emails and a couple phone calls they agreed to send me a shipping label. And after convincing my son he would get a new and improved doll, we shipped him back yesterday. For some reason, I'm worried something will go wrong and we won't get an exchange on Patch. That's all, totally worried something will go wrong and I will have ripped my son's new favorite toy that he sleeps with every night away from him for no reason. Can someone please reassure me? Has anyone had good success with getting a replacement from MGA?

Patch's head.

[vortex1310]

Yikes!

I wish you the best of luck.

I don't have any experience with returns but I can only imagine persistance will be the key.
You have a record of the return so they have to fix it eventually.

[inkiemama]

good luck with that one, fingers crossed and keep us up dated!

[★Bama★]

Summersmama, I hope & pray that you get a perfect patch in return for the bad one. And if they do not do as they said, they are going to hear it from me! In fact, I think all of us here should send them an email if they don't make it right.

[summersmama]

Thanks everyone! Bama you made me smile!

[★Bama★]

I was dead serious! ;D

I really WILL email them if they don't make this right for your sweet little boy.

[crunchycookies]

Wow! I hope they make this right

[summersmama]

Well the UPS status on my return says delivered/left at mail room. Now more waiting.

[lindasews]

How did you get them to send you a return label? I went through the same nonsense with them and gave up. Good luck on getting Patch back in better condition. That really is bad on his head.

[summersmama]

Linda, I simply told them I would not pay to ship it back myself, that it was silly they would ask me to since it wasn't my fault. The CS agent on the phone asked if I would like him to send an email to a higher up manager on my behalf saying that I'd like to return the item but not pay to return it and of course I said yes. The next day the manager called and told me he would send me a return label, I got it in two days.

I just called CS today to check on the status and they say my return has been processed and the return package is on it's way to us, it makes me nervous that they don't say, "Patch." Since he's the only boy doll, I'd just like to make sure.

[★Bama★]

Hoping & praying that your get a perfect Patch for your sweet little boy!

[bananasmom]

*fingers crossed*

[summersmama]

Patch just got back about an hour ago! He is a definite improvement over the first. And to celebrate his return, Caleb made him a pirate ship out of a clementine orange box and the box he came in, and the kids are watching "Jake and the Neverland Pirates" with him and his parrot "Skulley."

[inkiemama]

Yay you got him back! so glad for you! your son seems to love him very much!

[summersmama]

Thanks, he really does. Right now he's fashioning all sorts of things out of notebook paper, like cannons and the ocean and gold pieces

[crunchycookies]

Woohoo! So glad Patch is home now and your DS looks like hes having a BLAST w/him Love the pirate ship!!

[★Bama★]

YAY! So glad that your sweet little boy has his Patchy back! Your son is really adorable! So cute I want to just hug him & squeeze him!

[bananasmom]

Woohoo!!!!! ;D I'm so glad your little sweetie got his Patch back! He is just too cute!!

[summersmama]

Thanks ladies! Patch has not left Caleb's side since last night, I think they will be good pals!